David Carroll is my kind of Canadian. After United engaged in a sophomoric game of passing the buck for breaking his Taylor guitar, Carroll took matters into his own hand (imagine that kids! No government subsided needed!) and creatively used the technological advantages of our times by posting a video of his ordeal on youtube. Next thing he knows, there are four million views for his efforts.
United, not needing the bad exposure, decided to make good.
Which begs the question: Why in the world did they wait so long? Just who are the decision makers in this company? It doesn’t take a degree in management (it always astounds me how even the most educated graduates can be so thoroughly daft) to do the right thing.
